Essentials
A simple system that mostly runs itself.
- We reply within
- 2 business days
- Support included
- Billed as needed
- Health check
- Twice a year
- On-site visits
- Standard scheduling
A monthly plan for the technology in your home. We keep an eye on it, fix what we can remotely, and you go to the front of the line when something needs a visit.
How it works
Your network and key equipment are monitored, so we often know about a problem before you do.
Most issues are solved without anyone coming to the house. No waiting in, no disruption.
Regular health checks in plain English: what we looked at, what we fixed, and what's coming up.
Plans
A simple system that mostly runs itself.
A busy household that wants a quick answer.
More systems, more people, faster help.
Full automation and a home that's always in use.
Large estates with staff and guests.
Every plan includes monitoring and managed updates. * Same business day applies to requests received by 2 pm Pacific; later requests get a reply first thing the next business day.
What's covered
Getting started
The details
Business hours are Monday to Friday, 8 am – 5 pm Pacific. Requests outside those hours are handled as soon as we can.
A reply is a real answer: what we think is going on, and when it will be fixed, remotely or on-site.
Included hours reset each month and don't carry over. Additional time is billed at our standard rates.
Equipment, new projects and work beyond your plan are quoted separately.
Month to month. Cancel any time with 30 days' notice.